JUNE 2017

What is a push notification and how is it different from a text message?

Texts and push notifications are so similar that it can be tempting to lump them together and treat them the same way. They both arrive on a user’s mobile device, they both have to fit within tight character limits, but they both have average open rates that are over 90%.

So, why would anyone argue that push notifications are better? And again, what are push notifications?

Well, one consideration is cost. Many users do not have unlimited texting plans and will wind up getting charged for each text message you send. This can irritate users and lead them to look at your message negatively. Or, they may opt-out of future messages altogether, which is bad for business. In the infographic below we explain what is a push notification and how it can benefit your business.

The same is true on the business end as well. The cost to send out a massive amount of texts is relevant for many businesses, especially small ones, depending upon what service and platform are used to blast out messages. Push notifications, in contrast, are unlimited and totally free when you have an App built by Scanned MEDIA and the use of our Mobile App Marketing Tools!

The opt-in / opt-out dynamic also favors push notifications, when it comes to user attitude. Users have total control over which apps send them notifications, and may even specify which types of notifications they want from each app. Text messages, on the other hand, often come unsolicited. In fact, due to the sale of phone number lists between companies, some users may receive spammy texts from time to time and view SMS as a lower-quality messaging channel.

Push notifications also increase engagement with your app and improve user retention rates. Thus, not only can they help drive activity on the topic of your message, they also help increase the returns you see from your app. Push notifications serve double duty and offer a number of benefits at once.

With Scanned MEDIA, we also enable you to send custom messages to your customers that entice them to come back into your business. For example, you can send a beautifully designed push notification message in seconds offering people 10% off their dinner within the next hour if things are slow during certain business hours.

This not only helps bring in new customers, but can help attract loyal customers back into your establishment. The return on investment here is absolutely staggering for a small business.

Whether you’re a small business owner with a mobile app or a seasoned marketer, sending your first push notification can feel a bit like cannon-balling into a pool full of strangers. I mean, what are push notifications anyways — as we keep asking? What is a push notification? It’s scary and awkward and somewhat invasive. Why?

  • There are no take-backs. Once it’s sent, it’s sent.
  • It can be tough to nail the timing.
  • You might end up annoying your users, or worse, driving them to uninstall.
  • They deliver front and center to users’ devices.

But clicking “send” doesn’t have to be daunting, and when done right, push notifications are an incredibly effective way to increase customer engagement.

March 2017

More consumer are experiencing the internet through their phones as opposed to their desktop computers, according to SmartInsights. Mobile has become not only a profitable addition to the marketing toolbox, it has become a priority for any business. The time has come for small businesses to jump on the bandwagon and learn how to optimize mobile interaction with their audience. In this article, we’ll discuss 7 mobile trends that you should take note of.

1. Respect your mobile relationship

The smartphone has become a personal, and almost sacred, object. For half of the mobile phone users, it’s the last thing they see when they go to bed and the first thing they wake up to. As a result, getting your message on your customer’s phone is a process that needs to be treated with respect. If users opted to receive text messages, push notes or emails from you, make sure it’s a message they appreciate. Don’t spam, otherwise customers will divorce you as fast as they can.

A “message they want” might include notifications of promotions, special offers, news, and exciting events. Messages should not include daily reminders to shop, overly gushing testimonials, in-depth reminders of your superb guarantee/warranty, or warnings with “time is running out!”-esque content. While these bits of information may be useful in the conversion process, they should be saved for the checkout process – not the inbox.

2. Create responsive designs

Responsive design is an approach to website design where the site will look great no matter the device—desktops, tablets, or phones. In a recent survey conducted by Adestra, companies were asked how they were optimizing for mobile usage. The most popular response was using a simple template that works for all devices (52%), and the second choice was creating a responsive template (39%). Make sure your site adjusts and evolves based on the device. According to Email Monday, 36% more people are now opening emails on their phones than on a desktop, so don’t forget to make your emails responsive as well.

3. Use simple web design

57% of users say they won’t recommend a business with a poorly designed website, so keep these design tips in mind. Cut your copy and content down to the bare essentials. When they first land on your website or app, it should seamlessly guide them to conversion without any distractions. All other information can be hidden on a side menu or link carefully placed in the content. Your menu navigation also needs to be straightforward and logical. Try to boil it down to the five most important items – if you need more, you can always nest more options inside. Finally, leave enough space between buttons so that even the clumsiest thumbs can navigate to the desired page without something else popping up.

4. Simplify mobile payments

eCommerce is one field where desktop still dominates mobile, but the trend is undoubtedly tipping in favor of the latter. Mobile commerce sales now account for about 33% of all onsite conversions, which is up from 28% in 2015. It’s clear where the trend is heading and you don’t want to miss out on potential customers by not optimizing your website or app for mobile payments.

Make sure that your app or site is designed in a way that makes the payment process logical and convenient. Remove as many barriers as you can between looking at an item and shipping the item to their house. Controlpad is a great cloud-based software system that can help you integrate a fast, automatic payment and shipping system to your site/app. With high end, modern software like this, your customers can find, buy, and ship your top products to them straight from their phone in just a matter of minutes.

5. Master Facebook video

Facebook video views increased from 1 billion per-day to 8 billion per-day in the past year. Why not make videos that contribute to these increasing views? With Facebook’s rapid evolving ad platform, you can even run ads to promote your video into the feeds of your ideal customer and guarantee they will see it. Make sure your video is entertaining and effective, otherwise it is wasted money. You’ve only got a split second to catch their attention before they move on so ask yourself: “why would they choose to watch this video?”

6. Dip into Facebook Live

Facebook is constantly changing and evolving, so it’s important to keep up with what’s new and find ways to use it in favor of your business. There are around 1.86 billion people on this social media platform, making it difficult to stand out in the noise. The big benefit of Facebook Live is that their algorithm gives it a higher priority in users’ feeds. It’s also a good way to build relationships with your customers because they know it was live, raw, and unedited. It makes them trust you a little more—and trust is one of the most valuable assets your business can have. To learn how to use Facebook Live to dramatically increase mobile sales and conversions, watch this short demo.

7. Dare to be mobile-only

Some of the most popular apps are mobile only, such as Snapchat and Instagram. You can leverage both of these platforms by partnering with influencers. Identify highly visible social influencers who would be a good fit for your brand and work out a deal where they promote your product to their audience for a percentage of the profits.

Instagram also offers paid ads, just like Facebook, and they’re effective – surprisingly effective. 75% of Instagram users take action when showed a relevant ad. Instagram users are engaged and interested in clicking on a well-crafted ad that leads to a conversion-friendly website all from their mobile device. Since there are over 500 million active monthly users, this isn’t a bad route to go.

Every year, new technologies arise that facilitate the small business marketing. Optimizing for mobile marketing, conversions, and sales is the next step and an absolute must for all small businesses in 2017.

February 2017

Difference between Mobile Apps & Mobile Websites.

In a world where websites are becoming more app-like and apps are becoming more powerful. The answer comes down to consumer behavior. People peruse websites, but they use apps.
Websites are browsed passively, while apps are used actively. Websites provide information, while apps help accomplish a task. Websites may have a larger audience, but apps have a more engaged audience.

Websites are different from apps in their purpose and performance. That’s why these two marketing channels shouldn’t compete for your customers’ attention; they should complement each other!

Contact us TODAY! We can help grow your business!

October 3rd 2016

September 2016

App Maker Mobile Commerce